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MijoBarbaric's avatar
MijoBarbaric
Copper Contributor
May 12, 2020

Unable to do any calls with Teams desktop client on macOS (Custom Setup)

A few weeks ago everything worked like a charm. I cannot define when exactly it stopped working because I didn't use Microsoft Teams for about a month.

 

I'm not able to do any kind of video or audio call, neither with the macOS desktop client nor with the web client. On a VM running Windows 10 (Parallels) everything works.

 

Other software on my macOS Catalina 10.15.4 (Skype, Skype for Business, Cisco Webex) works.

 

Steps I tried without success:

  • Checking macOS permissions for MS Teams (microphone, camera, accessibility) --> ok
  • Restarting Teams
  • Restarting macOS
  • Updating Microsoft Teams. Current version is 1.3.00.9271. It was last updated on 12/05/2020.
  • Reinstalling Microsoft Teams a couple times...

All my chat controls look like this:

 

Settings / Devices only contains Custom Setup. I cannot select anything else, although there should be at least two options (internal hardware from MacBook and headset)

 

 

Any ideas or suggestions? Does anyone else have this problem too?

 

Thanks in advance!

 

Cheers

Mijo

 

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9 Replies

  • DataDavid's avatar
    DataDavid
    Copper Contributor
    Jun 03, 2020

    Same problem on my MacBook (just updated to MacOS 10.15.5). Any feedback by Microsoft?

    • AdrienneElle's avatar
      AdrienneElle
      Copper Contributor
      Jun 03, 2020

      DataDavid I am also having this issue. My MacBook Pro updated to the latest version of Catalina yesterday 10.15.5. 

       

      Now no one can see or hear me in a Teams call and I cannot see or hear them either although I can see myself.

      • DataDavid's avatar
        DataDavid
        Copper Contributor
        Jun 03, 2020

        AdrienneElle Anyone else using ESET Cyber Security? Might be that ESET causes the problem: https://forum.eset.com/topic/23439-microsoft-teams-issues/ They advice to customize the firewall to provide access to Teams Helper. No experience myself so far if it helps.

  • kartben's avatar
    kartben
    Former Employee
    May 15, 2020

    Having the same issue on Windows, version 1.3.00.12516 (64-bit)-E  😕

    • Balaji1212's avatar
      Balaji1212
      Copper Contributor
      May 19, 2020

      kartben MijoBarbaric Currently I see this is also same issue in our environment, in macOS teams calls get dropped immediately as soon as we call.

       

      If it's same issue for other environments as well, Microsoft should be able to help us here...

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