Forum Discussion
Unable to create new Teams organization after deleting old one
Hello!
I created a Teams free organization earlier this year but deleted it back in August. Now I need to create a new Teams free organization but I'm unable to.
When I try to create a new Teams free org with the same e-mail address used before, I always get the error saying "Something went wrong, Please try again.".
I tried different browsers (Chrome, Firefox, Edge), different OS (Windows, macOS, iOS) and even different network connections. But nothing seems to help.
Is there ANY solution possible (besides creating a new ms account)?
dikay96 Hi it can be sometimes very tricky if you switch from paid versions of Teams to the free version or vice-versa . Have you followed the same steps while deleting the org as suggested in this Link ? https://support.microsoft.com/en-us/office/delete-your-teams-free-organization-2c28cfcf-3fbf-497c-938f-8815a8f6a6b9
Below are some helpful links provided by Microsoft in managing the Teams free:
Thanks,
NSeth
N_Seth Thank you for your response but I never used a paid Teams version. I created a Teams free organization back in march but deleted it in August since it's no longer needed.
Now I need to create a new Teams free organization but I can't (see the errors mentioned above). The "old" organization was deleted with the steps you mentioned an provided by microsoft.
dikay96 Hi I have tried to replicate your issue and I was successfully able to create or even rename the new org. Just bear in mind you can't change the org more than 3 times in last 24 hours. The free Teams comes with some limitations and restrictions.
Also, I suggest to force refresh the Teams profile by following the below link. Be careful not to follows these steps if you are not very technical:
https://medium.com/365uc/how-to-force-refresh-rebuild-of-microsoft-teams-client-cache-e92b7739fca3
Thanks
NSeth
