Forum Discussion
Unable to Call Using Call Attendant Caller ID
I have a Call Attendant and Call Queue. Both are linked to resource accounts that are licensed with a Microsoft Teams Phone Resource Account. In the queue, I have set up that agents can make outb...
They all have their own number assigned. I want them to be able to call clients using our tech support caller ID, which is the attendant. From what I have read, it should work, but it is not.
yes , it should , so try to remove the number assigned to the user and readd it and try again from the teams app
ahhhhh, definitely the resource account of the auto attendant needs a calling plan license to be able to make outbounds call from it.
give it 24 hours to propagate from the team's admin portal.
- I had to license the attendant with a calling plan. It's working now. The only outstanding issue is I renamed the display name of the attendant, and it still shows up wrong in Teams. I have cleared the cache (%appdata%\Microsoft\Teams), but it hasn't made a difference. Is it just going to take time to propagate?
- in that case, I suggest you open a ticket the Teams support team to check your tenant in the background and see when your licenses are not activating that features for your end users.
- I quit Teams, unassigned my number, re-assigned it and launched Teams, but it still says I'm not setup to use this feature. 😞
