Forum Discussion
dneedemyer
Aug 18, 2023Copper Contributor
Unable to Call Using Call Attendant Caller ID
I have a Call Attendant and Call Queue. Both are linked to resource accounts that are licensed with a Microsoft Teams Phone Resource Account. In the queue, I have set up that agents can make outb...
dneedemyer
Aug 18, 2023Copper Contributor
Yes. it is set for all users.
eliekarkafy
Aug 18, 2023MVP
If a phone number has already been associated with the respective user account, remove it and assign it again and retry from teams app
- dneedemyerAug 18, 2023Copper Contributor
eliekarkafy So I should remove and re-associate the attendant's number? I'm to get the below to work.
- eliekarkafyAug 18, 2023MVPAssign a number to the user itself and try if u can now call from the auto attendant number. The user will now able to call if he doesn't have a number assigned to him.
- dneedemyerAug 18, 2023Copper ContributorThey all have their own number assigned. I want them to be able to call clients using our tech support caller ID, which is the attendant. From what I have read, it should work, but it is not.