Forum Discussion

dneedemyer's avatar
dneedemyer
Copper Contributor
Aug 18, 2023

Unable to Call Using Call Attendant Caller ID

I have a Call Attendant and Call Queue. Both are linked to resource accounts that are licensed with a Microsoft Teams Phone Resource Account.   In the queue, I have set up that agents can make outb...
Caller ID
calling
microsoft teams
queue
elieelkarkafi's avatar
elieelkarkafi
MVP
Aug 18, 2023
did you add a add the Emergency location?
dneedemyer's avatar
dneedemyer
Copper Contributor
Aug 18, 2023
Yes. it is set for all users.
  • elieelkarkafi's avatar
    elieelkarkafi
    MVP
    Aug 18, 2023
    If a phone number has already been associated with the respective user account, remove it and assign it again and retry from teams app
    • dneedemyer's avatar
      dneedemyer
      Copper Contributor
      Aug 18, 2023

      elieelkarkafi So I should remove and re-associate the attendant's number? I'm to get the below to work.

       

      • elieelkarkafi's avatar
        elieelkarkafi
        MVP
        Aug 18, 2023
        Assign a number to the user itself and try if u can now call from the auto attendant number. The user will now able to call if he doesn't have a number assigned to him.