Unable to assign user number to a user in MS Teams

Question

Under Microsoft 365 Admin Center --&gt; Users --&gt;Active users, I have three users that I wish to assign a number in MS Teams. Each user has a 365 Phone System Virtual user license as seen in the picture below:&nbsp;&nbsp;When I open the MS Teams Admin Center and go to voice--&gt;phone numbers--&gt;edit, I type in the user name in the Assigned to box and I am receiving an error that states no results found.&nbsp;&nbsp;I presently have and Auto attendant and Call Que - each with resource accounts and a service number assigned to the Auto Attendant that is work just fine. Unfortunately, I cant seam to assign user numbers to users.&nbsp;What am I missing? According to a few places on the web, it was suggested that I goto the teams Legacy Center. I do not have a Legacy Center on my Admin menu as seen below...&nbsp;&nbsp;&nbsp;

paul-lange · Answer

Hi,to assign a phone to a teams user you need a calling plan. If you assign this license to your user your can also assign the number.BTW. virtual phone system licenses are for ressource accounts and not for users.Regards,Paul

jeliner · Answer

paul-lange&nbsp;&nbsp;Thank you for the reply. When I purchased the Microsoft 365 Business Voice, I thought it came with a domestic calling plan. I purchased a Microsoft 365 Domestic Calling (as seen in the image below) and assigned it to my account. When I did this, I received an error message that a Virtual user account was necessary, so I also licensed that as well.&nbsp;However, who I go back to MS Teams admin and try to assign the user number to that account, I have the same problem as I did in my original message, it cant find the account

jeliner · Answer

jeliner&nbsp;forgot to attach image&nbsp;

jangliss · Answer

jeliner&nbsp;&nbsp;For Teams to provide the ability to make and receive phone calls, and assign phone numbers, you need to assign the following licenses:&nbsp;Teams Phone SystemDomestic Calling PlanThe Teams Phone System license is available as an add-on license to Office 365 A1/E1, A3/E3 and I believe both Microsoft 365 Business Standard and Premium. It comes as part of the licensing package for Office 365 A5/E5.&nbsp;The Teams Phone System - Virtual User license is used for Auto Attendants and Call Queues.&nbsp; It has the same Teams Phone System license, but it is a free license specifically setup for those resource roles.&nbsp; You shouldn't assign it to a regular user.&nbsp;The reason you're getting the error about needing the "Phone System - Virtual User" license is because you wouldn't have the necessary license required for the Domestic Calling Plan.&nbsp; Go into your Office365 admin portal, then Billing &gt; Purchase Services &gt; and search 'Phone' and you're looking for the one that is listed as "Microsoft 365 Phone System".&nbsp; That's the license that will get you what you're after.

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Unable to assign user number to a user in MS Teams

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