Forum Discussion
Unable to assign phone number to licensed user
Hi,
We are currently deploying MS Teams, and looking at using Calling Plans in locations where this is currently available. The business has E5 licenses, but not using all the features E5 has available, so OU Groups have been created allocating the required resource for the User in the manner.
Below is what has been enabled in the attached screen shot for a User:
- Calling Plan
- E3 for O365 application, word etc...
- E5 which should come from gf-o365-phone-user-e5
The user is licensed, and l can see the have obtained the calling plan (assigned via OU Group), but when l try and assign the phone number, the search does not return the any of the users enabled for these licenses & calling plans.
Is this because we have E3 & E5 boxes checked, and this is then conflicting with something in returning the Users UPN?
Any help greatly appreciated.
Thanks,
James
6 Replies
James775 you can assign the number using power shell that the best option the GUI fail some times
Set-CsOnlineVoiceUser -Identity 3c37e1c7-78f9-4703-82ee-a6b68516794e -TelephoneNumber +14255037311
https://docs.microsoft.com/en-us/powershell/module/skype/set-csonlinevoiceuser?view=skype-ps
but you will need to install the skype for business PowerShell model and connect then you can run the script above
https://docs.microsoft.com/en-us/microsoft-365/enterprise/manage-skype-for-business-online-with-microsoft-365-powershell?view=o365-worldwide#:~:text=%20Connect%20using%20a%20Skype%20for%20Business%20Online,for%20Business%20Online%20administrator%20account%20name...%20More%20
Also you can run a get Get-CsOnlineUser -Identity "sip: the email of the affected user "
to get the object id needed for the script above "Identity"
I have never seen E3 and E5 selected for one user in many customer tenants, E5 contains everything E3 does with some additions, removing E3 will not affect the user.
Try doing it in the old Skype for business portal too, the first user I tried to assign a number to did not work in the Teams Admin centre, I had to use the legacy porta.
Hi Andrew, thanks for the feedback.
The reason we have both checked is users are not given all E5 features, so they reside within the E3 license, and are they given E5 features in dedicated OU Group created for the specific requirement.
In our case, we have all features Word, Excel coming from E3 license, and then Phone System License, and Calling Plan license created from specific OU Groups created, which is why the E5 box is then checked.
Can you advise of the Legacy Portal, as l can only see the Teams option in my Admin portal.
This could be restricted by our domain admins/teams admin group.
Interesting scenario, but E5 is £48 RRP and E3 is £28 so you are paying £76 for this scenario when you only need to pay £48 (costs will be cheaper if on Enterprise agreement etc) . E5 gives you everything E3 has so word, excel etc. I would definitely recommend speaking to your licensing provider about this. I am sure the OU could also remove the E3 license when applying the E5.
Anyway I digress, the legacy portal is in the Teams admin centre, second option from the bottom on the left column.
