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cbrandal
Copper Contributor
Sep 20, 2022

Unable to Answer Incoming Call after hanging up on previous call

Environment: Small office w/ 3 staff in same room.

Teams Setup: All 3 staff using Yealink phones logged into their Teams accounts. Auto Attendant set up to route calls to call queue (which includes all 3 users), so that when a call comes in, it rings to all 3 phones and any one of them can pick up. 

Problem: Let's say only one of the staff is in the room at the time and are currently on a call received from the call queue. Another call comes in. They know this because the other phones in the office are ringing. They finish up their call, the phones are still ringing, but upon hanging up their phone, their phone doesn't begin ringing for the incoming call. The only way to answer the call is to get up and go to another desk and answer from their phone.

Is there any way to have the call begin ringing on their phone when they hang up from the previous call?

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