Forum Discussion
Unable to add Communication Credits to an existing customer client but also on a brand new tenant
I had the same problem twice.
Client 1:
Old Tenant
Same problem, communication credit wasn't there. The tickets was open for weeks and nothing.
I add E5 and other service and no result.
When I add 'Microsoft Teams Calling Plan pay-as-you-go' the 'communication credit' was available. problem fixed.
Client 2:
New
I tryed everything but still not present.
Microsoft sent me links with documentations... nothing there to help.
Looks like they don't understand my problem.
Wabo84this worked, once I made the purchase and turned it on (yes you have to turn it on), my numbers started working, I was told that communication credits are no longer being used, it is a subscription based license, I was also told that I would have to apply 1 to 1 license to number/resource account, but as I said I did not have to do this.
I have inquired to find out exactly the way this license works, but it appears that no one really knows.
The exact name in north America is:
Microsoft Teams Calling Plan pay-as-you-go (country zone 1 - US)
When I add 'Microsoft Teams Calling Plan pay-as-you-go' the 'communication credit' was available. problem fixed.
Thank you so much for pointing the way.