Forum Discussion
Unable to add Communication Credits to an existing customer client but also on a brand new tenant
MindMeldMan Would like to hear what you find out. We have a similar problem as your Client1 where we can't buy Communication credits for the 800 number. We have tickets open with Microsoft as well. If we get anywhere I will let you know.
- Anyone get anywhere on this? Having the same issue. Waiting on MS phone number support team.
stanstanford Microsoft has not resolved the issue for me at this point. I was trying to get a E5 trial to enable the communication credits, which doesn't work in NCE. Microsoft asked me to cancel the trial so they could try to switch the tenant back to a legacy version of NCE. It didn't work. Last thing they had me do was run PSR and grab a text file of code from my tenant web page. Told me to give them 3 -5 business days.
I did come up with a workaround but only because my client purchased another company that was using Office 365 as well. The other company was still in legacy NCE so I was able to buy the communication credits. I had Microsoft port the 800 number over and then I setup a forward to send it to the local number assigned to the auto attendant of the tenant I'm having the problem with. If I didn't have that other Office 365 tenant, I would be stuck. That being said, porting the 800 number to another service like RingCentral would let you forward the number into a local Teams number. But we shouldn't have to do that.
