Forum Discussion
Trying to call an external Teams user
Hi @all, we tried to give one of our customers the possibility to call his external contact by teams. Since last month both of them were Skype Users but we convinced them to switch to teams. It wor...
Bico_Adrian Can they send messages? All of the permissions go together as far as I know, so if you can send a message, you can also make a call. What is the external contact using, Teams or Skype ? Have you enabled messaging to consumer Skype as well as to Teams not managed by an organisation ?
Hi Steven, both of them are using Teams. They can send each other Messages, but the Phone Icon is greyed out and couldn't be used to start a call.