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Victor420's avatar
Victor420
Copper Contributor
Oct 19, 2023

Thumbnails for shared video is not displayed

Thumbnails for shared video is not displayed, though if it is link of video from website (like YT) thumbnails do showup in MS Teams. Now I find it very annoying it as people failed to notice it. 

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    • Suleman_Yakubu's avatar
      Suleman_Yakubu
      Copper Contributor
      Oct 20, 2023
      Hello Victor420

      welcome to the Microsoft community, My name is Yakubu Suleman I'll be happy to help you today

      I understand that Thumbnails for shared video is not displayed in Teams, Kindly carry out the action plan below and revert with an update

      Turn on Disable GPU hardware acceleration in Teams settings.
      Update all of your drivers.
      Install the latest version of Microsoft Teams.
      Disable the background blur.
      Close MS Teams from task manager and re-open it.
      Check your MS Teams software update.
      Check your MS teams account on MS teams web browser.
      Re-install MS Teams app.
      Log out from your account, and close the app. Then relaunch Teams, and log back in.
      Perform an in-depth cache cleanup.

      Please click Mark as Best Response & Like if my post helped you to solve your issue.
      This will help others to find the correct solution easily. It also closes the item.

      If the post was useful in other ways, please consider giving it Like.

      Kindest regards,

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