Forum Discussion

Copper Contributor

Sep 14, 2021

Test call option not showing up in Teams?

Hi I've downloaded a personal version of Teams and need to test it. However, the 'Test call' option is not available? I've tried 2 methods: 1) typing 'Test call' in the search bar a...

Copper Contributor

Mar 13, 2023

Hi JMW4567

I had the same issue, which is how I found this forum.
You will not see the make Test Call Option depending on what sort of account you have with MS Teams (i.e., Home, School, Business etc.).
I checked that my version of the app was uptodate, but I still wasn't seeing the option (whilst signed in with my home account). I signed in with my business account and I see the issue is fixed.

Hope this helps

Michael45

Copper Contributor

Sep 26, 2024

KevinFra28:

Thank you for the confirmation.

What an absolutely confounding decision from MS: let's remove the one thing every chat app needs and which is the cause of like 99% of problems with chat apps - incorrectly set up devices and settings.

This is almost trolling on their part.

temcocontrols
Copper Contributor
Jun 02, 2025
Spent half an hour messing around in teams and various search and copilot suggestions. Finally ran into this and see the real answer: You cannot call from a personal 365 version of teams. Skype is fully offline now, looks like my business Skype credits are useless.