Forum Discussion
Teams user's webcam is showing black for remote participants
we have a user who has an issue with the teams client on Windows Whenever she participates in a call (one on one or group meeting), she can turn on her webcam, and sees herselves. In the Teams ...
- I was able to resolve this using this command in an elevated command prompt
echo {"RtmCodecsConfig":{"CapturerApiForce":"1"}} > %appdata%\Microsoft\Teams\SkypeRT\persistent.conf
After this the camera keeps on working
greggdw Sadly, that didn't work for me. In fact, I noticed something strange. I made a backup copy of that 11KB persistent.conf file before overwriting it, just in case. Then I used your command to overwrite it with your tiny version. But shortly thereafter, Windows or Teams or something put back the same 11KB worth of data into the file. Meanwhile, as a workaround, I've been using the browser version of Teams under Edge, and that's been working fine. I also just saw a post on another thread, that some people have solved this by turning off GPU Hardware Acceleration in Teams Settings. So I'm gonna try that as well...
they maybe it is a different problem. The problem dit not return for my user.
