Forum Discussion
Solved
Teams user shown as offline by external Skype for business users
Hi,
So I've added a couple of external contacts that are using Skype for business. The issue I've got now is that they can only see me as offline and they can't initiate a conversation with me since they are all receiving a message saying that I'm offline.
However, if I initiate a conversation by writing to them they can respond to me as normal (I'm still shown as offline though).
Any ideas how to solved this?
- Sounds like you are not in Teams Only mode and not using Skype for Business client. All your presence will show based on your Skype for Business client status unless you are in Teams Only upgrade mode.
- Sounds like you are not in Teams Only mode and not using Skype for Business client. All your presence will show based on your Skype for Business client status unless you are in Teams Only upgrade mode.
Thank you.
You were correct. I had only been using Teams with my new email address (new domain) and had not been logged on to SFB at all.
I downloaded the SFB client to my computer and logged on. Then I got a confirmation from the external contacts that I wasn't shown as Online.However.. the issue now is that if they initiate a conversation it's shown in the SFB client and not the Teams client. Any idea how to solve that?
- Yeah. Switch your upgrade mode to teams only. You can change it for your whole org or just yourself in the teams admin center. Once changed Skype can only be used for joining Skype meetings and all chats including external will land in Teams. The change once made can take 24 hours or so to take hold as well so keep that in mind.
- check that the DNS entries relating to Skype for Business are correctly added for your domain.
