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isotonic's avatar
isotonic
Copper Contributor
Sep 24, 2019
Solved

Teams user shown as offline by external Skype for business users

Hi, So I've added a couple of external contacts that are using Skype for business. The issue I've got now is that they can only see me as offline and they can't initiate a conversation with me since...
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  • ChrisWebbTech's avatar
    ChrisWebbTech
    Sep 24, 2019
    Sounds like you are not in Teams Only mode and not using Skype for Business client. All your presence will show based on your Skype for Business client status unless you are in Teams Only upgrade mode.
Rob Ellis's avatar
Rob Ellis
Bronze Contributor
Sep 24, 2019
check that the DNS entries relating to Skype for Business are correctly added for your domain.
Rob Ellis's avatar
Rob Ellis
Bronze Contributor
Sep 24, 2019
https://docs.microsoft.com/en-us/skypeforbusiness/troubleshoot/online-configuration/dns-configuration-issue