Forum Discussion
Teams update breaks video and audio devices
Hi We have any issue with a couple devices. The Call and Video call buttons are greyed out and the Device options just show as 'None' in Teams Settings. The Audio and Video devices work fine ...
I have exactly the same problem with 5 users.
In App Permissions I can only change the first option not the rest.
The online version of Teams works OK. I use it as a workaround.
I've just found this post if you want to follow the issue : https://techcommunity.microsoft.com/t5/microsoft-teams/teams-version-1-5-00-2164-bug/m-p/3150143
- Hello Joshibob,
See the answer from Microsoft
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î» Taiwo (Microsoft)
Thursday, February 17, 2022 12:15 PM GMT
Hello Admin,
Thank you for the proactive and brilliant collaboration on this support request.
We have had similar request since earlier/late last week where Users are unable to hear audio and speak in calls when using Microsoft Teams desktop version 1.5.00.2164.
The issue is confirmed with the latest update 1.5.00.2164, we did confirm that downgrading to 1.4.00.35564 or using web client mitigate the issue.
The Product Team are aware of this and currently working a new build to mitigate this as soon as possible.
We sincerely apologize for any inconvenience experienced.
best regards,
Taiwo
Microsoft 365 Technical Lead
Working Hours: Monday - Friday : 7:00AM â 4:00PM UTC
My Team Manager: Oluwatomiwa | Email: Email address removed
My Technical Advisor: Ivo | Email: Email address removed
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