Forum Discussion
Teams status not changing from Active
Hi there, I've recently started using a Yealink MP56 Business Smart Phone and signed in there with my Microsoft account using MS Teams to make calls. I am signed into Teams on the desk phone and ...
EdCurtRLT
Have you heard any updates on this issue? We're piloting a Teams Voice rollout and using MP54 and MP56 devices and have noticed the same. I'm always available, even with the phone locked, my laptop off, my mobile not signed into Teams app - always green due to the phone.
We've reached out to Yealink but have not heard back yet.
- Unfortunately, no. Issue persists even after upgrading to Yealink FW version 122.15.0.80. Is it worth even trying Microsoft support, or are they just going to dump this on Yealink?
- I can confirm as well, upgrading the most recent firmware didn't resolve the issue. Microsoft tried to say my firmware wasn't up to date and sent me an old link of firmware updates *face palm*.
This is what they sent me to "troubleshoot" and ended with putting in a support ticket to Yealink. Which FYI, I did that before going to MS.
With the power shall Commends
1. Check phone status. If phone is booting or lost network, YDMP will show offline status.
2. Update phone firmware to latest one then have a test:
http://support.yealink.com/documentFront/forwardToDocumentFrontDisplayPage
3. Check dm configurations.
a. Export phone configurations
1) Login phone web interface
2) Navigate to Settings > Configuration > Export All Settings
b. Check dm settings, make sure that dm.cfg update successfully and port/server are correct.
4. Check the ports requirements.
a. Run command to check firewall status.
systemctl status firewalld
b. If firewall is inactive, run command to enable it
systemctl start firewalld
c. If firewall is active, run commands below to open the ports
firewall-cmd --permanent --zone=public --add-port=80/tcp
firewall-cmd --permanent --zone=public --add-port=443/tcp
firewall-cmd --permanent --zone=public --add-port=9989/tcp
firewall-cmd --permanent --zone=public --add-port=9090/tcp
firewall-cmd --permanent --zone=public --add-port=8446/tcp
d. Reload firewall
firewall-cmd –reload
e. Check opening ports
firewall-cmd --permanent --list-port --zone=public
5. If all above can’t solve question, get diagnose file from YDMP and phone side.
a. Get diagnose file from phone side, refer to:
http://support.yealink.com/faq/faqInfo?id=707
b. Get logs from YDMP, mark the time when issue happen
1) Login YDMP background
2) Entering the directory of dm logs
cd /var/log/yealink/microdm
3) Then download the latest syslog
sz microdm.log
c. Get these diagnose file then create a ticket at https://ticket.yealink.com/
