Forum Discussion
Teams status not changing from Active
Hi there, I've recently started using a Yealink MP56 Business Smart Phone and signed in there with my Microsoft account using MS Teams to make calls. I am signed into Teams on the desk phone and ...
Hi Adam,
Did you ever find anything out on this problem? I can confirm what you described is a repeatable issue. We recently deployed Yealink MP54, 56 and 58 Teams desk phones to 80% of users at one location. Every user who received a MP54 or MP56 has had their Teams presence stuck on “Available” continuously since the roll out (been almost 2 months now). Issue has persisted through at least one Yealink firmware update.
Presence for users assigned an MP58 (or no desk phone) behaves normally. We had one user assigned a MP54 who suffered from incorrect presence issue for a week before it went back to normal. Upon review we found his phone’s login token had expired and signed him out. As soon as he re-did (http://microsoft.com/devicelogin) sign in, Teams presence issue came back.
We’ve tried clicking “reset status” on both user’s teams desktop client AND on the Yealink phones themselves.
One other piece of evidence it’s the phones: we had a power outage long enough for UPS on PoE user switches to die but not switches powering out AP’s (that is, desk phones went dead but user’s idle laptops could still connect to wifi). During that outage all malfunctioning user’s presence changed from “Available” (incorrect) to “away” (correct). Once power and phones came back on in middle of night all MP54/56 user’s presence changed back to “Available”.
Hopefully you or someone else out there has figured out the trick to this annoying bug!
Thanks,
Ed
Did you ever find anything out on this problem? I can confirm what you described is a repeatable issue. We recently deployed Yealink MP54, 56 and 58 Teams desk phones to 80% of users at one location. Every user who received a MP54 or MP56 has had their Teams presence stuck on “Available” continuously since the roll out (been almost 2 months now). Issue has persisted through at least one Yealink firmware update.
Presence for users assigned an MP58 (or no desk phone) behaves normally. We had one user assigned a MP54 who suffered from incorrect presence issue for a week before it went back to normal. Upon review we found his phone’s login token had expired and signed him out. As soon as he re-did (http://microsoft.com/devicelogin) sign in, Teams presence issue came back.
We’ve tried clicking “reset status” on both user’s teams desktop client AND on the Yealink phones themselves.
One other piece of evidence it’s the phones: we had a power outage long enough for UPS on PoE user switches to die but not switches powering out AP’s (that is, desk phones went dead but user’s idle laptops could still connect to wifi). During that outage all malfunctioning user’s presence changed from “Available” (incorrect) to “away” (correct). Once power and phones came back on in middle of night all MP54/56 user’s presence changed back to “Available”.
Hopefully you or someone else out there has figured out the trick to this annoying bug!
Thanks,
Ed
EdCurtRLT
Have you heard any updates on this issue? We're piloting a Teams Voice rollout and using MP54 and MP56 devices and have noticed the same. I'm always available, even with the phone locked, my laptop off, my mobile not signed into Teams app - always green due to the phone.
We've reached out to Yealink but have not heard back yet.- Unfortunately, no. Issue persists even after upgrading to Yealink FW version 122.15.0.80. Is it worth even trying Microsoft support, or are they just going to dump this on Yealink?
