Forum Discussion
Teams Screen Sharing Disabled
We are having multiple users reporting that they are not able to do Screen Sharing when they initiate the call the button is greyed out and says "Screensharing is disabled".
Scenarios where it works:
If Someone else initiates the call then the user who had issues in this case the receiver of the call, can share screen.
They can initiate a screen share then unmute, works.
Device OS: Windows 10 20H2 Enterprise
Seems to be random but started between Friday and today..
- I tried signing out and back in and it worked... will do this for more employees and update if it worked for them too.
32 Replies
- Hello All,
What devices are having the issues (VM/VDI, Laptop, Desktop), OS?
What installer are you using on your endpoints?- Ubuntu 22.04 in X11 on Dell Laptop. Using Teams Insiders version 1.5.00.10453 installed from ubuntu software store.
And currently (06-07-2022) again the problem occurring.
same here.. whole company 150 ppl has the same issue since last week, web version works fine, on desktop version caller cant share screen.
-_-
@vRickEB I was facing this also yesterday. Today it just start to working again!
I was on ubuntu 22.04.... I also tried a lot of workarounds but nothing solved it.
I get it working yesterday using the web version in chrome and also the Teams for linux https://github.com/IsmaelMartinez/teams-for-linux (unofficial).
vRickEBK I don't see a service health message from Microsoft reporting this issue but its worth checking by opening a case with Microsoft support team if you guys are paying for a premium service. have them collect the logs and analyze it for you.
Also, can you please provide more details about this working scenario "They can initiate a screen share then unmute, works." I thought you mentioned the screen share button is greyed out for them or that's not always the case ? are they guest users or using an account with a domain different than yours ? how about your meeting policies under the Teams admin center, do you have access to check them out and see if there are custom meeting policies that disable "screen sharing mode" for specific users. if you don't have this level of access, you need to check with your Teams administrator and have them go through the meeting policies in your tenant.
its possible when the "screen sharing mode" is disabled via custom meeting policy for a specific users in your tenant those same users will be able to share their screen if the invite came from a different tenant and they were joining as guests simply because that tenant doesn't have restrictions on screen sharing.
I am having this same problem exactly as you describe. It started Friday morning and is still ongoing.
Multiple users were only able to share their screen through the Teams Web app, OR if I called them first. When the users made the call they were unable to share, but when I made the call they could share. I assumed that if anyone called them first that they would be able to share.None of the below resolved the issue.- Cleared cache
- Checked settings & compared to my own
- Checked that the O365 license was valid
- Restarted app
- Restarted PC
- Installed Visual C++ 2015-2022
- Rolled back video drivers
- Updated Windows
- Updated Teams app
- Changed resolution lower... (I went from 1920x1080 to 1280x720)
- Disabled/enabled GPU acceleration
- Checked security settings
- Re-installed the teams app
