Forum Discussion
Teams Screen Sharing Disabled
- I tried signing out and back in and it worked... will do this for more employees and update if it worked for them too.
vRickEBK I don't see a service health message from Microsoft reporting this issue but its worth checking by opening a case with Microsoft support team if you guys are paying for a premium service. have them collect the logs and analyze it for you.
Also, can you please provide more details about this working scenario "They can initiate a screen share then unmute, works." I thought you mentioned the screen share button is greyed out for them or that's not always the case ? are they guest users or using an account with a domain different than yours ? how about your meeting policies under the Teams admin center, do you have access to check them out and see if there are custom meeting policies that disable "screen sharing mode" for specific users. if you don't have this level of access, you need to check with your Teams administrator and have them go through the meeting policies in your tenant.
its possible when the "screen sharing mode" is disabled via custom meeting policy for a specific users in your tenant those same users will be able to share their screen if the invite came from a different tenant and they were joining as guests simply because that tenant doesn't have restrictions on screen sharing.