Forum Discussion
Teams Phone System receiving calls
LinusCansby, I have a follow-up question for clarification of point 1. Can a main line auto-attendant be used to connect inbound PSTN calls to employees who only have a Phone System license (No Calling Plan and no Phone number). Management is interested in this setup: One phone number per office (from MSFT, no Direct Routing) with an auto-attendant, external PSTN caller uses Dial by name, call is directed to Employee's MS Teams and potentially forwarded to their cell phone number if not picked up. Employees use their Cell phone for all outbound PSTN calls.
Thoughts?
Alex Carlock Hi, did you ever receive any feedback on this or run a test yourself? We’re looking to setup the same, one incoming number, routing to a group of users. Only ever an incoming call and group/user transfer. The users will never be making outgoing calls, therefore have no need for a calling plan. Thanks
- We never ran a serious test, but in some limited testing it seemed to work. The scenario I listed works for inbound calls to a main line that are then redirected via Dial-By-Name to someone with just a phone system license (part of M365 E5). I'm sorry I don't have more tested information.
Alex Carlock - Thanks for the reply. That does kinda answer my question. It does seem to suggest you can transfer incoming calls to Teams Phone System (non call bundled) licences, I think that’s what comes with the E5 licence. I’ll have to find a way of testing that myself.
- Yes, that's correct. M365 E5 includes M365 Phone System. Any plan with Phone system should work (O365 E5 or O365 E3 + M365 Phone System). It would even be worth trying a lighter license with just MS teams and not phone system (I can't try that because all of our people have a license that includes Phone System). Do you have Teams set up with a PSTN number connected to an Auto Attendant?