Forum Discussion
Teams on Mac hangs on opening until "Could not connect to server xxx.xxx.x.x" message appears
A member of my team is having an issue opening the MS Teams (Mac) app on her iMac (identical to mine).
We deleted the cache files, then associated files, and re-installed Teams before posting this.
Basically, when she opens MS Teams, she gets the "spinning wheel" for about a minute. At the end of the minute, we get the OSX "Cannot connect to Server xxx.xxx.x.x", where x's are our local server that we currently do not have access to (working from home). I have ALSO tried disabling the NIC for this device.
We cannot locate ANYTHING in Teams that may be looking for this IP address, even shortcuts in chats.
I have the log file and can't see anything clearly out of order.
Any ideas??
Matthew
34 Replies
- We’ve got the same issue, did you solve it?
- No not yet, have you? can't believe not more people have had it, I've had two users now. It's almost like it's remembering a link or document that has been shared but clearing those without logging in is an issue.
Matt_1975 Greetings Matt,
The problem for me was that before launching Microsoft Teams, the shared folders connected to the Mac was forced to be online. After a lot of troubleshooting my problem was solved by deleting the shared folders on the Mac, thereafter Teams could start normally.
Really wacky problem/solution though...
LinusKarlsson thanks, how do you delete shared folders? or which shared folders!
MattPetersen
Greetings Matthew,
I have the same problem with an user with the latest Catalina update. Did you ever solve this problem?
