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MattPetersen's avatar
MattPetersen
Copper Contributor
Apr 14, 2020

Teams on Mac hangs on opening until "Could not connect to server xxx.xxx.x.x" message appears

A member of my team is having an issue opening the MS Teams (Mac) app on her iMac (identical to mine).   We deleted the cache files, then associated files, and re-installed Teams before posting thi...
microsoft teams
Matt_1975's avatar
Matt_1975
Copper Contributor
Nov 05, 2020
We’ve got the same issue, did you solve it?
LinusKarlsson's avatar
LinusKarlsson
Copper Contributor
Nov 06, 2020

Matt_1975 Greetings Matt,

 

The problem for me was that before launching Microsoft Teams, the shared folders connected to the Mac was forced to be online. After a lot of troubleshooting my problem was solved by deleting the shared folders on the Mac, thereafter Teams could start normally.

 

Really wacky problem/solution though...

  • Matt_1975's avatar
    Matt_1975
    Copper Contributor
    Nov 19, 2020

    LinusKarlsson thanks, how do you delete shared folders? or which shared folders!

    • LinusKarlsson's avatar
      LinusKarlsson
      Copper Contributor
      Nov 19, 2020

      Matt_1975 Greetings,

      Earlier this year I attached a shared folder to the MAC, these shared folders can be found at users and group if I remember correctly.

      • Matt_1975's avatar
        Matt_1975
        Copper Contributor
        Nov 23, 2020

        LinusKarlsson sorry users and groups where? in Microsoft 365? Are you clear that it's ONLY when starting Teams that it hangs for us -  eventually asking for this server.

        ie not when the user logs into the mac, as that would try and and mount a volume if it was in the users & groups users startup items but it's not present, the machine operates normally unless we try to use Teams.

        Therefore as I mentioned it's Teams asking for this server.

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