Forum Discussion
Teams Mobile - Screen Sharing error only on Android Pixel Phones
OLM_Dan I can confirm this is ocurring in my tenant as well. At least 3 Pixel users have presented with the same issue, while Samsung or other non-Pixel Android users have no issues. No issues on iPhone either.
Similarly, I have updated our Screen Capture policy to Enabled in App Protection and then reinstalled all APP covered apps to confirm that policy is pulled back down. The issue persists.
Receive Data from Other Apps is set to All apps.
Were you able to fix this?
Looking into whether there is a new
- Thanks James. I don't feel alone with this problem now.
I haven't been able to fix this yet. We have a ticket open with Microsoft support and we are sending them some logs and additional information. I'll keep you updated on the progress and if we find a solution.- Same is applicable for Pixel Fold.
Thi interesting thing - MS Teams was working correctly all April and part of May. I cannot find what exact version is OK with our phones - MS Teams app version is controlled by my organization on my deviceThat makes sense - the Pixel fold has the same SoC (Tensor G2) as the Pixel 7, 7 Pro, 7a, and Tablet. This seems like a PixelOS bug. The fact that it works on the Pixel 5 makes me think it may be a driver issue. The Pixel 5 uses a Qualcomm Snapdragon 765G SoC, while the newer Pixels use Tensor (modified Samsung Exynos) SoCs.
James_Krueger No resolution yet. Was able to share once after installing the Teams app, but never again. Pixel generations 6, 7, and are 8 affected - possibly others. All relevant permissions were granted.
let_olmsted Pixel 5 is unaffected.
