Forum Discussion
Teams Meeting: Unable to Connect to Immersive Spaces
Summary
In a Teams Meeting, when attempting to connect to Immersive Spaces, I consistently receive the error, "Unable to join. Failed to connect to Mesh service. Please try again later."
Details
Teams (Classic) desktop app version 1.6.00.30666 (64-bit) on a PC; screenshots below.
- I spin up a Teams Meeting
- Select my Avatar
- Start the meeting
- Select View > Immersive Spaces
- Go through the Immersive Spaces set up process, and on the final Immersive Spaces set up screen select Join now, and can never connect.
- I consistently receive the error, "Unable to join. Failed to connect to Mesh service. Please try again later."
Thoughts? I can't find anything in regard to that exact error. Potential (known) bug? Something I'm missing on the Admin side? I'm stumped at this point.
In the Teams Meeting, I select View > Immersive Spaces. Agree and Continue.
Select Join now. To protect and respect the identity of the Avatar, I've blurred their eyes (jk).
Then, I receive the error below every attempt.
Troubleshooting
- I have the correct licensing (E3) and admin roles.
- Tried different computers (work and personal PC's).
- Tried different networks (work and personal / home).
- Fully quit Teams Classic desktop app and cleared cache several times.
- Restarted computers several times.
- Have tried to connect multiple times in a row across several days without success.
- As some guides have suggested, I don't have the Teams Mesh Immersive Spaces app pinned or active in Teams. In the event it's related, see my other Teams / Mesh Immersive Spaces issue post here.
Any guidance would be greatly appreciated! Thank you in advance!
Still an issue. Before I escalate to Microsoft Support, anyone from the internal Microsoft Teams or Mesh group in the community here that can answer this? Thanks much!
shed303 Did you find a solution? Getting the same message under the same circumstances.
Thanks!
- pszoke2250 Unfortunately, haven't heard a word. I held off escalating to Microsoft Support hoping it was just a bug that would be resolved but I'm still encountering the issue; so, I'm planning on escalating it next week and will post any updates.
- It's mid July, 2024-- and I am having the issue that people can't go into Immersive Spaces in New Teams, regardless if they're Business or Enterprise, with high spec machines, up to date on updates.
This looks like a regression- like they broke something trying to do an update and rolled too far back. The twist is-- in the meeting, ONE person can switch from Gallery view to Immersive Space- but no one else can. They stand in there alone, while the rest of us stay in the gallery (and, added bonus, their audio is muffled, like they're underwater or in a tunnel. And MS is going to change Mesh audio to Teams, good luck with that).
This has been tested with six people of various tenants over the last four days. I will be testing with someone else in ten minutes. But I suspect there is an issue.
So for my fellow Teams Immersive Spaces users- have any of you recently had this problem. If you have a moment, can you test and see if it *is* happening to you (with others in the meeting) now? I am not the only one, but maybe it's a small subset? We have all the correct admin settings, we have the right licenses, it worked for us two weeks ago, some even up to the middle of last week, but it doesn't now.
For Microsoft, I have done FEEDBACK over and over and over. Please don't ask me to post feedback. I want to know if this is a known problem, and will it be fixed by the end of next week, when I am doing a demonstration for Microsoft's own clients at one of their offices? Thanks.
