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Djcarr's avatar
Djcarr
Brass Contributor
Dec 28, 2020
Solved

Teams Meeting external invitee does not get the option to Join in Browser only Download Teams

We have a user who is inviting an external invitee to a Teams Meeting. The person only gets the option to download Teams Client. They do not see all three options that are normally displayed when the browser opens. The person is using Google Chrome on an Android Phone. They do not want to install Teams Client or Microsoft Edge Browser. We have not experienced this before and it is only one user who has reported this issue so far.

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microsoft teams
  • PDostiyar's avatar
    PDostiyar
    Dec 28, 2020

    DjcarrUsing phone the better and best option is to install the Teams App, but still you can join the online / web version as well, what will be the issue here the user may have select the default option to be used is always open/user Teams client app.

     

    try to find out the setting and change it....

  • PDostiyar's avatar
    PDostiyar
    Bronze Contributor
    Dec 28, 2020

    DjcarrUsing phone the better and best option is to install the Teams App, but still you can join the online / web version as well, what will be the issue here the user may have select the default option to be used is always open/user Teams client app.

     

    try to find out the setting and change it....

    • Djcarr's avatar
      Djcarr
      Brass Contributor
      Dec 28, 2020

      PDostiyar They do not want external users to have to install anything to attend Teams Meetings. We have had multiple external users on mobile devices join using their phone browser. This is the first case of it not even having the option to use the browser only download the Teams Client.

    • LinusCansby's avatar
      LinusCansby
      MVP
      Dec 28, 2020

      Djcarr On your mobile phone you have to use the mobile app. You do not need a Teams user account or license but you need the app, it is free to download.

      • Djcarr's avatar
        Djcarr
        Brass Contributor
        Dec 28, 2020

        LinusCansby other users have used mobile device browsers to join meetings. The meetings created by this user do not get the option to join with the browser only download Teams Client. 

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