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PSherwood's avatar
PSherwood
Copper Contributor
Aug 04, 2020

Teams Meeting - Not displaying all participants

Twice recently I've had a Teams meeting where there has been 10 participants inclusive of myself. Of the 9 participants displayed on screen, only 6 displayed have video. Other participants in the call can see all 9 other participants. Is this a setting issue which I'm not aware of, or is there a bug fix for this?

 

  • Hi, in the new meeting experience when I believe there are 10 or more participants, regardless of how many have a video feed you will have the option to switch into large gallery view.

    You also get together mode 5 or more, which I highly recommend checking out.

    To have the new meeting experience you will need to ensure your teams client is upto date. Normally happens automatically. Click on your profile icon/ initials, settings, check the box for new meeting experience and restart.

    A tell tale sign that you might already be using the new experience and therefore just need to choose the different options when in a meeting is if the meeting starts in a separate window.

    Thanks

    Henry
  • BKennoy's avatar
    BKennoy
    Copper Contributor
    I am now also experiencing the same issue, I have tried troubleshooting by selecting all different views, making sure teams is up to date etc.

    No change.
    • Radha's avatar
      Radha
      Copper Contributor

      I am also facing the same issue from past 3 days. 

  • sethcrews's avatar
    sethcrews
    Copper Contributor
    I troubleshooted this with a user today. The issue persisted after uninstalling Teams, restarting the computer, downloading Teams from office.com and installing it. I could not find any view options by clicking on the three little dots for more. I tried turning off all incoming video and then back on. That did not help. I was unable to resolve the issue.
  • nimsa13's avatar
    nimsa13
    Copper Contributor

    @PNat_E

    Thanks for your reply.  I’m not sure about together mode, but the Large Gallery is >10, I hear and it was not selectable.  I’m not sure if Together Mode was selectable, but I tried all views based on the feedback I read online.

     

    Fingers crossed.  My next meeting is 2 days away.  I’ll know more then.

    • nimsa13's avatar
      nimsa13
      Copper Contributor

      For a while it worked if I got online with Teams.  Then even that quit working.  Finally the IT guy at my company went in, removed and reinstalled to no avail either.  He finally looked at the code and remove 6-10 lines.  Way beyond my skill level.  

       

      That worked on my Surface Pro, but I have to have him come back and do it on my HP laptop.  URG!!!!

       

      It DID go back to working online, however, so on the HP, I may continue with that method.  GET YOUR ACT TOGETHER MICROSOFT TEAMS!!!!

      nimsa13 

  • TWestacott's avatar
    TWestacott
    Copper Contributor
    Similar issue for us with a handful of users where the video feed does not display. This is across multiple devices and does not matter if they are on the corporate network or home internet. The web version does not replicate the issue and it appears to work fine in the IOS app.
  • Ryan_Jac's avatar
    Ryan_Jac
    Copper Contributor

    Make sure to update your MS Teams Version by left-clicking your profile, select 'check for Updates', once completed, restart TEAMS PSherwood 

  • Hi, in the new meeting experience when I believe there are 10 or more participants, regardless of how many have a video feed you will have the option to switch into large gallery view.

    You also get together mode 5 or more, which I highly recommend checking out.

    To have the new meeting experience you will need to ensure your teams client is upto date. Normally happens automatically. Click on your profile icon/ initials, settings, check the box for new meeting experience and restart.

    A tell tale sign that you might already be using the new experience and therefore just need to choose the different options when in a meeting is if the meeting starts in a separate window.

    Thanks

    Henry
    • Ramal35's avatar
      Ramal35
      Copper Contributor
      I cannot yet see everybody in the room.
      2024/07/02
      Large gallery view doesn't work.
    • Loek_P's avatar
      Loek_P
      Copper Contributor

      Dear HenryPhillipsNimbitech 

       

      Thanks for the tip. However, your response does not answer the question.

       

      So:

      • I have the same issue: 3x3 grid shows for some participants icons only, while I can see their video in the gallery view. > i.e. all participants have camera turned on.
      • Connections in house are hardwired UTP Cat5e, our bandwith / subscription is 1 Gb glassfiber

      What to do in order to see all video's, regardless my choise of grid-type?
      MS Teams client is up to date.

       

      • OlivChaff's avatar
        OlivChaff
        Copper Contributor
        I have been having the exact same issue for the past 3 weeks.
        Same "workaround" :leaving and re-joining ... but then some other colleagues have the same issue and apply the same workaround .... so it's a never ending story !

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