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Gordonisnz's avatar
Gordonisnz
Copper Contributor
Dec 01, 2023

teams log in to personal - error

Trouble signing in to a different account   On my work laptop, I sign in to Microsoft Teams using my work ID (obvious). I "OCCASIONALLY" log in to teams on my home PC using my work ID.   Now I'm ...
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  • LeonPavesic's avatar
    LeonPavesic
    Dec 01, 2023

    Hi Gordonisnz,

    it's possible that there is a persistent authentication token or session associated with your work account, creating a conflict when attempting to log in with your personal account.

    Here are some steps you can take to resolve the problem:

    1. Clear Browser Cookies and Cache:

      • Open your browser settings.
      • Navigate to the privacy or history section.
      • Clear cookies and cached data.

    2. Use Incognito/Private Browsing Mode:

      • Open a new incognito or private browsing window.
      • Attempt to log in to Microsoft Teams using your personal email.

    3. Ensure Sign Out:

      • Before attempting to log in with your personal account, make sure you are completely signed out of Teams with your work account.

    4. Use Different Browsers:

      • Try using a different browser for your personal account login to avoid any potential conflicts with cached data.


    Please click Mark as Best Response & Like if my post helped you to solve your issue.
    This will help others to find the correct solution easily. It also closes the item.


    If the post was useful in other ways, please consider giving it Like.


    Kindest regards,


    Leon Pavesic
    (LinkedIn)

LeonPavesic's avatar
LeonPavesic
Silver Contributor

Hi Gordonisnz,

it's possible that there is a persistent authentication token or session associated with your work account, creating a conflict when attempting to log in with your personal account.

Here are some steps you can take to resolve the problem:

  1. Clear Browser Cookies and Cache:

    • Open your browser settings.
    • Navigate to the privacy or history section.
    • Clear cookies and cached data.

  2. Use Incognito/Private Browsing Mode:

    • Open a new incognito or private browsing window.
    • Attempt to log in to Microsoft Teams using your personal email.

  3. Ensure Sign Out:

    • Before attempting to log in with your personal account, make sure you are completely signed out of Teams with your work account.

  4. Use Different Browsers:

    • Try using a different browser for your personal account login to avoid any potential conflicts with cached data.


Please click Mark as Best Response & Like if my post helped you to solve your issue.
This will help others to find the correct solution easily. It also closes the item.


If the post was useful in other ways, please consider giving it Like.


Kindest regards,


Leon Pavesic
(LinkedIn)

Gordonisnz's avatar
Gordonisnz
Copper Contributor
Dec 01, 2023
thanks..

i logged in to my work Id. logged OUT, and then was able to log in using my personal account.

Where do we send suggestions? It would be good if this was automatic & automatically logs out of other addreses.
  • LeonPavesic's avatar
    LeonPavesic
    Silver Contributor
    Dec 01, 2023

    Hi Gordonisnz,

    thanks for your update.

    You can send you feature request as a feedback to Microsoft using Microsoft Teams Web App (https://teams.microsoft.com/) and by clicking on "Help" (bottom left corner) and then on "Give Feedback"


    You can also post a feature request to Microsoft Feedback Portal:
    Microsoft Teams ยท Community

    Please click Mark as Best Response & Like if my post helped you to solve your issue.
    This will help others to find the correct solution easily. It also closes the item.


    If the post was useful in other ways, please consider giving it Like.


    Kindest regards,


    Leon Pavesic
    (LinkedIn)

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