Forum Discussion
Teams is KILLING my Mac Every Day
I have a hard time believing I'm the first person to post this after not finding anything in the forum. I wouldn't doubt if Microsoft is deleting them because they can't figure out how to fix this issue. I can Google this issue and come up with numerous results but NOTHING has been able to fix this issue except for completely removing Teams all together, which unfortunately is not an option for me.
Teams is murdering my MacBook Pro 16" i9 with 16GB RAM every day. This was supposed to be the most kick-a$$ laptop at the time but Microsoft is slowly killing it with Teams. It causes serious lags and randomly decides when it wants to share the screen successfully. Other times, it just shows screen but no audio or vice versa. It's infuriating and I've lost my patience!
For context, I just re-installed my entire OS thinking it was an OS issue. I erased the entire drive and started from scratch. I did not do any kind of restore from backup. Everything was a fresh install yesterday.
I joined a teams meeting today in front of 100 people and Teams seemed to be running fine until I went to share screen and then everything choked. Those who were showing video on the call started flickering rapidly, which could have caused an epileptic seizure - it's that bad and I'm not joking, this isn't funny. IT'S VERY IRRITATING! My entire system. Mail, Calendar, Finder, and Preview (all Apple Apps, which should run super fast) started running like garbage with lags between 5 and 10 seconds - that's no joke. Upon reboot, it was normal again until I ran Teams for another meeting... reboot.
I firmly believe Teams is a virus and the developers should be fired for ignoring this issue. I've been dealing with this issue for nearly a year. Teams always causes some kind of lag issue whenever I run it. I have to reboot my machine to get my computer to work somewhat normal again. This is ridiculous!
I found an MS article mentioning how Teams uses memory because of this Chromium feature due to easier development. I don't care about the ease of development. I CARE about it working and NOT DELAYING MY PRODUCTIVITY. Forget Chromium!
Earlier this year, MS announced they were going to have a new and improved version in April 2021. I think two version have been released since then - None of them have solved this issue.
Is anyone at Microsoft Listening?!?!?!
Hi everyone, we're pleased to announce Microsoft Teams for Apple Silicon, which on the M1/M2 ARM builds, will have significantly faster performance than what's seen during the Rosetta emulation today! Here's our official roadmap ID for this release; Microsoft 365 Roadmap | Microsoft 365. More on this can be found here; Announcing Microsoft Teams optimized for Apple silicon - Microsoft Tech Community.
Users should see a significant performance boost with this release. And for the Intel Macs out there, we're still thinking about you! We have some large performance fixes coming that will help improve overall performance for the Intel version as well.
Thanks,
Sam Cosby, Teams Engineering PM
242 Replies
- Infuriating. Adding to this issue as it happens to me regularly after video conferencing in teams. 2019 2.6Ghz 6-core intel core i7 w/ 16GB 2667MHz DDR4 memory.
The computer is great for everything else I'm doing, dare I say even fairly powerful for most of the analyses I'm running. But Teams crashes it almost everytime and I have to reboot the computer to have a functional working environment again.
This makes me HATE teams and Microsoft more than I already did, unfortunately the company I work for necessitates Teams communication. All other video conferencing apps work fine, but this terribly coded Microsoft Teams app is a computer breaker.
Sure seems like the Microsoft devs are doing this on purpose to make people think their Apple laptops are the problem.- I am in a very similar situation as you with the same Mac model (2019 - should work right?). Looks like Microsoft doesn't care.
- Probably not the answer you wanted, but after referring IT to this thread, they decided to upgrade me to a 2021 MBP (Apple M1 Pro) rather than troubleshoot my 2019 MBP (Intel based).
This seems to have solved my problem.
- I have just changed from Windows laptops to a MacBook Pro and seem to be the only one at the company that has this problem. Teams has been fast at the beginning but after a few days it is unusable.
UI actions take several seconds to complete, text input is delayed and the startup takes long.
Microsoft Teams Render Helper processes take up more than 100% of CPU power at times and thus the rest of the system slows down as well.
The only workaround this far is the Teams web version in Chrome.- Make sure you exit Teams after eery session and restart the mac daily.
- Does anyone has an update on this? I am still having a hard time running Teams on my MAC (slow and overheating) - macbook air 2019 16gb memory with Monterey version 12.2.1. Saw this post from shilocase and several replies from Microsoft team but nothing conclusive. Can anyone help? Many thanks
Run Teams as an app through Edge. This seems to fix most peoples performance issues and once you do this it's hard to tell it apart from the official Teams app.
- Thanks for your tip, Rich. Tried that and after a while same problem - mac runs slow, cpu starts overheating. Give me patience.
shilocase just want to jump into this thread to comment that, as of today, 5th of April 2022, Teams is still completely melting down my MAC. I don't know if you guys are mining Bitcoin with Teams or what else but the outcome remains the same, fans spinning like hell, computer about to meltdown, and all other apps almost impossible to use while meeting on Teams. I've fully removed the Teams app from my MAC and started using the web version instead, but it's the same or worse. Adding a blurred background in a meet with just 3 other people is enough to cause all of these problems at once, like from the very moment the meet starts.
Hope you can do something about this, as most of us are using Teams by force in our workplaces, so there's nothing we can do except continue to work until our MACs literally liquefy.
Thank you for your time.
This evening, I saw the necessity to add to this thread as well.
I am currently running a 2021 16" M1 Pro MacBook pro, with 32 GB of RAM. Current Mac OS version is 12.3.1, and I scan and clean it every single day. There is nothing more I can do to keep it in tip-top running condition, and STILL, MS-Teams latest version 1.5.00.8073 is hanging the MacBook, when screen-sharing to an audience.
Symptoms include:
- A sudden and complete lack of audio, with neither me nor my Teams cohort to hear each other;
- Near total App unresponsiveness - including an inability to force-quit MS-Teams. This necessitates a hard-reboot of the MacBook pro;
- CPU overheating, even with maximum fan speed.
If it weren't for my company's arbitrary decision to integrate Office 365 into its entire operations and force staff onto MS-Teams, I would be much more inclined to use Skype or Zoom, or even FaceTime.
To put it in brutally blunt terms, using MS-Teams for Mac on a daily basis is a painful, embarrassing and ire-inducing experience.
I do very much hope and expect that the software engineering team/s within Microsoft get serious and solve these operability issues on a Mac, once and for all.
Until then, I will continue to avoid using MS-Teams as much as possible, and encourage my clients to use Skype, Zoom or FaceTime instead.
This issue is a point of shame for Microsoft.
I do not use the Teams app. I run Teams in Edge browser on Mac - it worked on old (8 year old) Mac running Catalina, and its working on new MacBookPro 14 with latest software and M1 chip. I think the issues seem to be focussed on late model Macs with Intel chips (that's where I had massive problems).
Thanks to a generous employer I have now changed to a Macbook Pro with M1 Pro Processor which made the trick, (only using 20% av processor when using teams now) however it is terrible that a service like this cant be handled by a i5 Dual Core and in your case an i7 processor.
shilocase I can confirm that the new Macbook Pro do not suffer from this issue.
Given I spend 95% of my day using Teams I just couldn't cope any longer on my Intel based Mac. I moved to a M1 Pro 14" MacBook Pro and there are no issues at all
Teams continues to hammer the CPU when in calls but the added power of this CPU just laps it up and there is no Fan noise.
I realise this is a sledge hammer to crack a nut approach but I just couldn't continue like this any longer!
I am yet to test on battery but hoping I can get longer than the 35mins I had before from 100%!
- Me too. I have an M1 MacBook Pro and I have been running Teams in Edge browser and in Shift app and its had no problem coping with that. Video is better whereas before I was having multiple issues and it kept shutting my iMac down. Having said that, while waiting for my shiny new MacBook Pro, i was using an old (8 years old) iMac running on Catalina and although video not so good (age of machine) it ran teams on Edge no problem and didn't shut down once. Haven't been game to try the Teams app yet but since I have it open twice and Mac hasn't a problem, maybe the app will be fine too.
+1 on this issue as well. Sad to hear that even M1-processors has a hard time coping with teams. I run a Macbook Pro 2017 with 16 GB Ram and Intel Dual Core i5 and when running teams everything else is slow and the fan is running loudly.
Working in the web-develolpment business it is embarrasing to make a demo of a new site for the customer and everything runs extremely slow while screen-sharing. It makes our product seem slow...
- 100% CPU usage all the time. I have to disable my camera and all incoming camera videos to be able to move my mouse cursor. Teams has become really unusable for me.
MacBook Pro (16-inch, 2019)
Processor: 2,4 GHz 8-Core Intel Core i9
Memory: 16 GB DDR4 - I have had a problem with sound deteriorating during a long Teams meeting. Specifically people can not hear me. I resorted to turning off my video. I was using an older Mac. I recently upgraded to a new MacBook and it got better. The problem happened again to day. My wifi speed seemed to be stable at 50 ish MBPS. Funnily enough I previously solved the problem by using an MS Surface for a Teams call. No problem at any stage. This is clearly an MS/Mac issue.
- +1 on this issue. I have a quad core i7 with 16Gb of RAM. Posting this comment using my phone as I am in a Teams meeting on my computer and it has jammed up too much to open a webpage. Noticed that Teams resource usage has been massive over the last few weeks.
- Same issues here. Using an Intel MacBookPro Teams is consistently causing my fan (and CPU) to spin up and drain the battery when in calls.
It's incredibly debilitating and would be really keen on seeing this fixed in a future release - Sam Cosby
Microsoft
Hi everyone - thank you for your detailed comments and messages as we're looking into some of the problems that have been conveyed here on this thread and looking to improve your experiences as soon as we can. I'd like to ask a few of you in this thread who are continuously having issues to DM me if you'd be willing to jump on a call with one of our Calling & Devices Engineering Leads would like to understand further details around your issues.
Thanks,
Sam
Microsoft Teams Performance Feedback Lead- Hi, Yesterday i did the OS upgrade to Big Sur v11.6.4 and also office 365 update, and now MS teams is working worst than before.
MS Teams v1.4.00.34557 3/4/2022.
MacBook Pro (Retina, 13-inch Mid 2014, CORE 7i, 16 Gb RAM with SSD.
Before OS upgrade, MS Teams was workable even with extra screen and external USB webCAM, but now the MS teams is running too bad.
thanksJDLSantos I have also just upgraded to MacOS Monterey and I am running Teams 1.5.00.4683. The problems have gotten far worse than ever.
I am running
MacBook Pro (Retina, 15-inch, Mid 2015)
Processor 2.5 GHz Quad-Core Intel Core i7
Memory 16 GB 1600 MHz DDR3
Graphics AMD Radeon R9 M370X 2 GB
What is the fix?
My company is providing a newish (2020 model) Mac but I'm worried that won't be enough to fix the problem.
