Forum Discussion

yarin1999's avatar
yarin1999
Copper Contributor
Sep 17, 2020

teams freezes

During calls in microsoft teams, every few seconds the conversation freezes for approx. half a sentence. 

My internet works fine and i have no problems when watching movies or such.    i tested connectivity with Network Assesment tool and attached results

How-to
microsoft teams
Settings

2 Replies

  • RealTime_M365's avatar
    RealTime_M365
    MVP
    Sep 18, 2020

    Hi yarin1999 

     

    Recommendation disable the New Meeting Experience and Try the services. This should fix the issue for you. It seems that the New Meeting Experience is causing issue for the Microsoft Teams on the Low Bandwidth Option.

     

    With Regards,

    Satish U

  • timi_ola's avatar
    timi_ola
    Brass Contributor
    Sep 17, 2020
    please can you check the call quality dashboard and check the metrics you will get further clarity on the cause of the bad audio quality