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Ashka123's avatar
Ashka123
Brass Contributor
Nov 06, 2020

Teams Direct routing

Hi All,

We have hybrid environment. We are migrating user from sfb on prem to teams.

I follow the below steps to move user and enable for teams ev through direct routing

https://docs.microsoft.com/en-us/microsoftteams/direct-routing-enable-users

After assigning number in sfb online and upgrade policy to teams. I am able to make outbound call.

Issue is when making calls it shows unknown number as caller id and when external user dial my number it says number not assigned. In sbc it shows the unassigned number but when run get-csonline user -identity it shows ev enable. Please advice
microsoft teams

6 Replies

  • jangliss's avatar
    jangliss
    Iron Contributor
    Nov 07, 2020

    Ashka123 

     

    When you run Get-CsOnlineUser, do you show the phone number assigned under LineURI?  If not, that would be why.

     

    Get-CsOnlineUser -Identity user@domain.tld | Select LineUri,OnPremLineURI
Set-CsOnlineUser -Identity user@domain.tld -OnPremLineUri 'tel:PhoneNumber`

     

    Make sure the phone number is in a properly formatted E.164 format.

    • Ashka123's avatar
      Ashka123
      Brass Contributor
      Nov 08, 2020

      jangliss  Thanks for the reply. Yes  it phone number when use PS but not in admin portal. if you see the 1st screenshoo, it shows online instead of onprem( which ideally show when number is through direct routin)

       

      • jangliss's avatar
        jangliss
        Iron Contributor
        Nov 13, 2020

        Ashka123 

         

        Looking at the first screen, it looks like you have Enterprise Voice disabled.

         

        Set-CsUser -Identity username@domain.tld -EnterpriseVoiceEnabled $true

         

        You might also want to look at HostedVoiceMail as well, otherwise the end user won't have voicemail.

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