Forum Discussion
Teams crashes when editing Excel file by "Open in Desktop App"
As described in topic, I found that there is possibility that Teams may get crashed when editing Excel file shared in team by using "Open in Desktop App". Not each time your do such operation can ge...
Thank you very much for giving suggestions.
I have done several tests and found the way to reproduce the problem.
1. create a blank excel file and upload to any team you like.
2. open the file from File tab by using "Open in desktop app"
3. when file opened in Excel Desktop, edit it freely -> save and close the file
(if your Office desktop is Office2013/2016 MSI, you may get a windows prompted up to ask you to open the file twice... Anyway, that is another problem.)
4. repeat Step3 several times. When the 5th or 6th time you do Step3, you can get your Teams app crashed.
- Hi Zhiyuan, Able to reproduce your error. I opened and closed a combination of Word and Excel documents and at the 6th time when the Office app try to open the doc by itself after I closed, Teams crashes. I was able to recreate the crash consistently on the 6th time. I will update my ticket with Microsoft with this additional issue
- I'm also contacting with MS about this issue. Hope they can find out the reason.
- Let us know how it goes!! I’ll try reproduce also!
- Do you get any error messages? for your step 3 - excel file open twice, there is a post and here is the link - https://techcommunity.microsoft.com/t5/Microsoft-Teams/Teams-desktop-app-opens-documents-twice/m-p/739032 And my company has open a ticket with Microsoft. Will post resolution when it is resolve by Microsoft.
