Forum Discussion
Teams Chat Error - "Administrator has disabled chats for this user",
Hello,
I am getting this message when attempting to start an individual chat in Teams - "Administrator has disabled chats for this user". I am set in Island mode as well. Is there some other setting I am not seeing?
Thanks,
Scott
I actually opened a support ticket with Microsoft. They claimed to run some scripts which did fix our issue even though the tech rep couldn't really be sure if the scripts did resolve the issue. Regardless, our issue was solved. Good luck to everyone else in the same boat.
36 Replies
- we are also randomly seeing this issue. what's worse is that it's our guest users that experience this
Scott Bittinger
Any news?
I have today this communicate when I try to create chat with 2 persons inside Office 365 Business environment. Checked messaging policies, all ok and all the same for all employee.- It is quite unbelievable that this was first raised in 2020 and we still do not seem to have a solution to this. I face this issue like once every 2 months in my organisation, and I am not the only one. It used to happen on my phone app and now I have seen that happening on the desktop app as well and there were no changes made, or configs changed, quite random. Any way forward?
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destiny tfk i am unable to enable chat. it is reading that sound is not enabled
Has anyone found a permanent fix for this?
Users affected on my end are mainly mobile users, but only a few.
I am getting this message when attempting to start an individual chat in Teams - "Administrator has disabled chats for this user"@Scott BitScott Bittinger
- This is an error that randomly occurs. Restarting Teams is a temporary fix.
- My school is having the same issue. Sometimes the same user can use chat through their android device and through iOS device but on the windows desktop it has the "Administrator has disabled chat" message. Then the next day tye same user can use windows desktop but cant use android! This is starting to cause major headaches. Anyone got any ideas? Ta.
steve_macphail Open a ticket with Microsoft. Problem was solved within 24 hours. Ensure users having issues sign out of teams to apply the potential fix. It may or may not work for you but at least you have gotten the attention of MS and they are obligated to deal with it. My recent support experiences with MS have all been fantastic with issues solved each time. Call back has been quick with many follow up calls to ensure things are as they should be.
- I would report that to Microsoft so that can take a closer look at your Tenant. Our issue was very limited and intermittent, however it did clear up about a week or so after I had reported it. They claim it was just taking a long time to sync due to the amount of people all of the sudden hammering Teams.
- Thanks. I've just logged it with them.
Scott Bittinger We are having this same issue. Some days it works, some days we get the "Administrator had disabled chat for this user". We are a hybrid environment. Policies are all set correctly. As others are saying, it is intermittent.
Hello, i'm getting the same issue as well, i can't chat on MS Teams
I think i'm set on Island Mode.
I am a student who using Microsoft Teams for remote learning. How can i remind my friends that a meeting is taking place when i can't chat?
Please fix this.
Scott Bittinger I am seeing this too. The same set up but it is intermittent - I can send messages sometimes and sometimes it displays that message.
At my school (I am global admin) we get this error message just for some users. I have no idea why.
Having this very issue right now with my 7th graders. Disabled chat for 7th & 8th. Re-enabled. Only 8th (a class of 4 vs. 14 for 7th) can chat and the message shows in the chat box for me with any 7th grader. The policies between 7th & 8th are an exact match. I'm going to try asserting the change via PowerShell and see if that makes the difference. They say the change should be immediate with that method. It has been a number of days since I made the change via the UI.
