Forum Discussion
Teams can not chat with email user
Our company just joined Office365. We are using Teams - but we can not chat with external users.
When entering a user email - we get the
* a popup - "Search mailto:abc@def.com externally"
* The response is "We did not find any match"
As far as I checked, we have External Access Guest allowed in our Admin.
Any idea?
Thanks
- It all depends on if they have logged in using a tenant that might have a 365 gmail account. If you don’t get a match they just don’t have an account that can be reached. Teams can’t chat with just anyone they must have logged in at some point and have an account somewhere in the Microsoft 365 business world. It’s also possible some of those gmail accounts could be tied to Skype accounts since you used to be able to do that and I believe you can chat with Skype users via Teams. At least it was supposed to roll out awhile back. Haven’t tested it lately.
9 Replies
Hi raphir
It also depends on the multiple factors:-
1. What is the Address which the Org you are trying to use is using. It could be a possibility that the other org is having different SIP and SMTP Address. They might be using user1@abc.com as their Email Address and user.1@abc.com as their SIP address.
2. It also depends what kind of external communications they have enabled for communications with the external organizations. They can have closed communications with only selected domain so you might need to ask them to add your domain to their list.
3. What is the Services external domain are using are they using Microsoft Teams or Skype for Business On-prem or Skype for Business Online?
Hope you would be able to find the answer to your queries in one of the above questions.With Regards,
Satish U
RealTime_M365 - thanks for your answer.
My scenario is a bit different. I want to text chat with an external user. So usually, what happens is for new external users, Teams will send him a mail telling how to chat with us.
I try to text chat with someone with a GMAIL account. For some GMAIL users, I can send them an invite mail, and for some it just says "We did not find any match".
As far as I looked in the Teams settings - all Guest options are enabled...
- It all depends on if they have logged in using a tenant that might have a 365 gmail account. If you don’t get a match they just don’t have an account that can be reached. Teams can’t chat with just anyone they must have logged in at some point and have an account somewhere in the Microsoft 365 business world. It’s also possible some of those gmail accounts could be tied to Skype accounts since you used to be able to do that and I believe you can chat with Skype users via Teams. At least it was supposed to roll out awhile back. Haven’t tested it lately.
