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Teams can not chat with email user
Our company just joined Office365. We are using Teams - but we can not chat with external users. When entering a user email - we get the * a popup - "Search mailto:abc@def.com externally" * The...
RealTime_M365 - thanks for your answer.
My scenario is a bit different. I want to text chat with an external user. So usually, what happens is for new external users, Teams will send him a mail telling how to chat with us.
I try to text chat with someone with a GMAIL account. For some GMAIL users, I can send them an invite mail, and for some it just says "We did not find any match".
As far as I looked in the Teams settings - all Guest options are enabled...
It all depends on if they have logged in using a tenant that might have a 365 gmail account. If you don’t get a match they just don’t have an account that can be reached. Teams can’t chat with just anyone they must have logged in at some point and have an account somewhere in the Microsoft 365 business world. It’s also possible some of those gmail accounts could be tied to Skype accounts since you used to be able to do that and I believe you can chat with Skype users via Teams. At least it was supposed to roll out awhile back. Haven’t tested it lately.