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raphir's avatar
raphir
Copper Contributor
Jul 17, 2020
Solved

Teams can not chat with email user

Our company just joined Office365. We are using Teams - but we can not chat with external users.   When entering a user email - we get the * a popup - "Search mailto:abc@def.com externally" * The...
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messaging
microsoft teams
  • ChrisWebbTech's avatar
    ChrisWebbTech
    Jul 19, 2020
    It all depends on if they have logged in using a tenant that might have a 365 gmail account. If you don’t get a match they just don’t have an account that can be reached. Teams can’t chat with just anyone they must have logged in at some point and have an account somewhere in the Microsoft 365 business world. It’s also possible some of those gmail accounts could be tied to Skype accounts since you used to be able to do that and I believe you can chat with Skype users via Teams. At least it was supposed to roll out awhile back. Haven’t tested it lately.
raphir's avatar
raphir
Copper Contributor
Jul 19, 2020

RealTime_M365 - thanks for your answer.

 

My scenario is a bit different. I want to text chat with an external user. So usually, what happens is for new external users, Teams will send him a mail telling how to chat with us.

I try to text chat with someone with a GMAIL account. For some GMAIL users, I can send them an invite mail, and for some it just says "We did not find any match".

 

As far as I looked in the Teams settings - all Guest options are enabled...

ChrisWebbTech's avatar
ChrisWebbTech
MVP
Jul 19, 2020
It all depends on if they have logged in using a tenant that might have a 365 gmail account. If you don’t get a match they just don’t have an account that can be reached. Teams can’t chat with just anyone they must have logged in at some point and have an account somewhere in the Microsoft 365 business world. It’s also possible some of those gmail accounts could be tied to Skype accounts since you used to be able to do that and I believe you can chat with Skype users via Teams. At least it was supposed to roll out awhile back. Haven’t tested it lately.
  • raphir's avatar
    raphir
    Copper Contributor
    Jul 21, 2020

    ChrisWebbTech - thanks for this answer.

    Still something does not sound right.

    I was using a personal free Teams account, and I was able to contact everyone. If the other party did not have a Teams account, an invite would be sent for him to install Teams.

     

    We moved last week to Office365, with paid corporate account. Now, I am very limited to people I can contact.

    But more problematic, people that I was chatting with, on the free account, are not available to me. Same external email address - and I can not contact them.

     

    Any idea?

     

     

    • ChrisWebbTech's avatar
      ChrisWebbTech
      MVP
      Jul 21, 2020
      That's because Free Teams and Enterprise Teams cannot talk to each other. Free Teams rides on the Microsoft Account network while Enterprise on Azure AD. Free Teams probably has a built in mechanism for talking or inviting MSA accounts, enterprise Teams does not, you can only message people with existing Azure AD accounts.