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Th0mas_Da3hl3r's avatar
Th0mas_Da3hl3r
Copper Contributor
Aug 12, 2019

Teams Calls - No Ringtone

We are currently having problems with the Teams mobile app on Android. If a PSTN or Teams call appears on the mobile phone, it can be seen, but without a ring tone. Although the phone is set to loud. The problem occurs on several Android devices. Do you have similar problems or is this a Known Issue?

 

We tried to reinstall the App and Reset the mobile device. Also we tried with an other User-Account on the same phone. And yes we checked also the app permissions.

 

Thanks for your ideas

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  • JLochi's avatar
    JLochi
    Copper Contributor
    Aug 21, 2019
    I have exactly the same issue. So far I haven't figured out how to fix this.
    • Th0mas_Da3hl3r's avatar
      Th0mas_Da3hl3r
      Copper Contributor
      Aug 21, 2019

      JLochi 

       

      We have now opened a ticket about that case. According to MS at the moment it's in work by the product group. It seems like this is a bug from the mobile app.

       

      regards

      Tom

  • Rob Ellis's avatar
    Rob Ellis
    Bronze Contributor
    Aug 12, 2019
    I experienced this today when a PSTN call came in - it displayed correctly on my Pixel 2 - but there was no ring tone.

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