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Copper Contributor

Aug 12, 2019

Teams Calls - No Ringtone

We are currently having problems with the Teams mobile app on Android. If a PSTN or Teams call appears on the mobile phone, it can be seen, but without a ring tone. Although the phone is set to loud....

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Th0mas_Da3hl3r

Copper Contributor

Aug 21, 2019

JLochi

We have now opened a ticket about that case. According to MS at the moment it's in work by the product group. It seems like this is a bug from the mobile app.

regards

Tom

JLochi

Copper Contributor

Sep 10, 2019

Th0mas_Da3hl3rAny update from Microsoft? Thanks

Th0mas_Da3hl3r
Copper Contributor
Sep 10, 2019
JLochi Unfortunately not really, they informed me that this is a known issue, and they will fix it in further updates.

Feedback:
"The current status of the problem is that it is being tested by the development teams and a fix is being worked on. Experience shows that these problems usually take 2-3 updates. This can take between 2-3 weeks and 2-3 months." - Translated from German to English (Deepl)
- JLochi
  Copper Contributor
  Sep 10, 2019
  Th0mas_Da3hl3r
  
  Thanks. I just realized (with great surprise), that it now works on my device. There was an update for the Android Teams App on the 22th Aug. 2019. Maybe this fixed it.
  - Th0mas_Da3hl3r
    Copper Contributor
    Sep 10, 2019
    JLochi Unfortunately on my phone it still not working -_-