Forum Discussion
Teams Calling - Is someone calling my line or the shared line?!?
Hi all, I have a direct line and also receive calls to a shared line. Is there a way to see what line is being called? (Are they calling me or are they calling the shared line). I've tested both...
What method are you receiving the call? Via a physical Teams device, or Teams software? When you say "shared line", can you clarify what that means to you? I assume a call queue? Teams should show you the call is destined to a queue or auto attendant. I'll grab a screen shot tomorrow if I remember.
I obviously didn't remember. Today I did. Here's what I see when a call comes into a call queue in the toast pop-up. The view looks similar in the main client as well. I don't have a physical phone to test with at the moment to get a picture of that. Calls coming in on behalf of somebody else have a similar appearance.
