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lauren087876's avatar
lauren087876
Copper Contributor
Jul 16, 2020

Teams call will drop when I receive a call from a non teams app

My teams call will drop when I receive a call from a non teams app. This just recently started happening. This is not happening to any of my coworkers who have the same set up. I have not updated or ...
Calling
microsoft teams
ThereseSolimeno's avatar
ThereseSolimeno
Icon for Microsoft rankMicrosoft
Jul 16, 2020

Hello lauren087876   I did a quick search of past posts in the community and found various versions of this same issue.  The solution seems to come down to the Teams version you're using.  I'm going to add the link to the original post here so you can see all the fixes that were tried, but this one from later in the thread seems to be the most prevalent:

 

I can confirm that updating iOS App (from version 2.0.9 to 2.0.10) also resolves the problem (testing on different devices with iOS and iPadOS) 

 

ATTENTION: User must update the iOS App manually, no automatic Update in the Apple iOS Store !!! As the auto-update feature for the app remains disabled at this time by Microsoft affected users should manually update to the latest version of the Teams iOS client to resolve the problem.

https://techcommunity.microsoft.com/t5/microsoft-teams/teams-calls-disconnects-dropped-terminated-when-users-are-logged/m-p/1362060

 

If this doesn't help, please reply back and let's see what other members of the community can suggest.

  • lauren087876's avatar
    lauren087876
    Copper Contributor
    Jul 16, 2020

    ThereseSolimeno thank you for getting back to me. The most updated version is already installed and I can confirm that teams was not logged in on any other device. To elaborate on my initial post - we have regular PC laptops, we have the Teams app as well as the Ring Central app. NO they have not been integrated. When on a teams call, our ring central app would pop up when there was an incoming call and we could leave it or decline. This is still the case with several of us with this set up. But for one person, when the ring central call pops up, the teams call just drops.

     

    I have looked around a lot and can't find anyone with this exact issue.

    • ThereseSolimeno's avatar
      ThereseSolimeno
      Icon for Microsoft rankMicrosoft
      Jul 20, 2020

      In that case lauren087876 you might want to open a ticket on our answers.microsoft.com tech support site.

      • Leroy1982's avatar
        Leroy1982
        Copper Contributor
        Dec 20, 2021
        Has anyone found a resolution for this yet as we have 2 members of staff getting the same issue?
    • ValiantPench's avatar
      ValiantPench
      Brass Contributor
      Aug 24, 2020

      lauren087876 I am experiencing the same issue as well. I have the Teams app and RingCentral app on my Windows 10 machine and every time I receive a call Teams will kick me out of any calls or meetings in progress. 

       

      Have you found a resolution? If I find one I will post here as well. 

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