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timamsler's avatar
timamsler
Copper Contributor
Aug 27, 2024

Teams-Call still ringing on smartphone even DND is active in Teams

We switched recently to teams calling with call queues and auto attendant and everything.

Firstly we had Presence-based routing active. But this was a huge problem because if everyone was taking a brake, the call queue wouldn't reach us after we went available again and clients got stuck in the queue.

So we disabled Presence-based routing. Now the rule is to set the status to DND in teams if you are not available due holidays or other stuff.

Sadly, it still rings on the phones, even if DND shouldn't allow incoming calls. Is this a MS Bug or is there something wrong configured?

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    • timamsler's avatar
      timamsler
      Copper Contributor
      Oct 07, 2024

      mmuis Hi
      Can you verify it is a syncing problem of the status between the devices?

      I figured out that some smartphones and some devices not syncing directly.

      I'm on with Microsoft Support.

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