Forum Discussion
Teams call queue serial routing
if i have a call queue where there is an agent in the list, and below that a group of users, set as serial routing will the call hit the first person and when not answered ring dist group members s...
so, i cannot achieve
call one user Ie receptionist, and if no answer
SIM ring a call group
i could however achieve this if i dont create a call queue for the main number
call one user Ie receptionist, and if no answer
SIM ring a call group
i could however achieve this if i dont create a call queue for the main number
Hi O365Noob,
in Microsoft Teams, the call queue settings currently support three routing methods: Attendant routing, Serial routing, and Round robin.
However, none of these methods will ring all users in a group simultaneously.
Attendant routing distributes calls to all agents at once. The first agent to answer handles the call.
Serial routing sends calls to agents in the order they’re listed. If the first agent doesn’t answer, the call goes to the next agent in the list, and so on.
Round robin distributes calls evenly among agents. Each agent gets the same number of calls.
Unfortunately, there isn’t a built-in method in Microsoft Teams call queue settings to ring all users in a group simultaneously.