Forum Discussion
PMorgan_1116
Oct 06, 2020MCT
Teams Call Analytics/Call history
I'm new to Teams and am hoping someone can clarify some things for me (and/or point me to some good reference info, as I've not been able to find any myself). When looking at Teams Call Analytics...
HenryPhillipsNimbitech
Oct 06, 2020Bronze Contributor
Hi,
If not done so already, I would take a look at:
https://docs.microsoft.com/en-us/microsoftteams/use-call-analytics-to-troubleshoot-poor-call-quality
Thanks
Henry
If not done so already, I would take a look at:
https://docs.microsoft.com/en-us/microsoftteams/use-call-analytics-to-troubleshoot-poor-call-quality
Thanks
Henry
PMorgan_1116
Oct 07, 2020MCT
HenryPhillipsNimbitech Thank you for your response. I have seen that article, but it really only states how to get to Call Analytics/Call history and explains roles required to do so. I'm looking for something more that explains the content that is shown there.
- HenryPhillipsNimbitechOct 07, 2020Bronze Contributor
Hi PMorgan_1116 ,
Might be worth checking out the Call Quality Video at: https://docs.microsoft.com/en-us/MicrosoftTeams/itadmin-readiness#technical-training
In fact I highly recommend this area, especially for some in depth videos on the voice side of things. It can easily be accessed by going to https://aka.ms/teamsacademy
Thanks
Henry