Forum Discussion
Teams auto answering while in a call?
PF-ITI same issue here - Teams for desktop auto answers incoming calls when in an existing call, putting the existing call on hold. Have Teams installed on my mobile phone (Android) as well. How do I disable the auto answer for the incoming call?
OK, hope this helps. I tried setting Teams to 'Reject incoming Calls' and disabled connection to my Android. It did not answer the call, but it just sent a message to the caller saying declined and 'still' put existing call on hold ....all automatically, with me touching nothing. I was just ready to buy new headsets, when I decided to call Jabra support. I have the Jabra Evolve 75. They had to step me through some things and 'they' remotely had to reset my headsets. Not only did I need to reset the headset, the problem seemed to lie in the Bluetooth dongle which I believe mine is a 370. They needed to send a command to reset it also. This seemed to fix the problem. I need to do one more test with my colleagues, but I believe it worked. Call Jabra Tech Support.
- Check the busy on busy setting under calling policies in the Teams admin center. The unanswered setting allows the user to send incoming calls straight to Voicemail.
matte1990 I've looked at the busy on busy option. It might be a solution but still not perfect as it will just send the call directly to voicemail instead of allowing me to choose if I want to answer.
Also, it needs Teams Admin right to be able to activate it, which I don't have in my org.- I agree, it is definitely not perfect, and you are correct, an account with Teams admin center access would need to make the change. I am honestly shocked MSFT hasn't integrated this option into the Teams native client by now.
