Forum Discussion
Teams auto answering while in a call?
Unfortunately, the users need to be connected both by phone and PC, but I had a similar thought as I have seen this mentioned in other threads about this topic.
Thanks!
vmetairie That will not work unfortunately, I mean, it does work, but that isn't a good long term solution.
I found within the TEAMS admin center, "Busy on busy is available when in a call". Our plan is to enable a calling policy (set to unanswered) for a test user that has this setting enabled (it's disabled by default). If you don't have a MS rated headset and instead are using one for UC, you may be experiencing a similar issue. We have UC headsets so the default setting is causing some of our headsets on both bluetooth and PC to connect automatically to incoming teams calls. Turning on the routing rules at the user level should give them the ability to bypass this at the Teams application level (in theory). We haven't tested yet, but I plan to update this thread when we do and have results.
- We tested this within our network and it works.
Create a calling policy in your Teams admin center, set the "Busy on Busy when in a call" setting to "Unanswered". Rather than users having a call auto-answer, their call settings will now dictate what happens, you can set the unanswered setting to forward to voicemail. They will receive a missed call notification, and the incoming caller will have a chance to leave them a voicemail.
This seems to be the best solution here, please let me know if you had the same experience or not.
-Matt
