Forum Discussion
Teams auto answering while in a call?
PF-ITI I have several users experiencing the same issue and I can say that we checked the firmware for both Jabra Engage 65 and Jabra Evolve 75 (we have multiple headsets experiencing this), and while the settings differ between devices, the only auto answer option was actually an auto-reject instead. I don't believe this is always a setting like seen in other threads. This seems like it may be isolated to people using Teams on their PC and mobile for work. I don't have much to confirm at this time, but people are still having this same issue you were having.
Unfortunately, the users need to be connected both by phone and PC, but I had a similar thought as I have seen this mentioned in other threads about this topic.
Thanks!
- Another solution is to disable Teams notifications on phone.
vmetairie That will not work unfortunately, I mean, it does work, but that isn't a good long term solution.
I found within the TEAMS admin center, "Busy on busy is available when in a call". Our plan is to enable a calling policy (set to unanswered) for a test user that has this setting enabled (it's disabled by default). If you don't have a MS rated headset and instead are using one for UC, you may be experiencing a similar issue. We have UC headsets so the default setting is causing some of our headsets on both bluetooth and PC to connect automatically to incoming teams calls. Turning on the routing rules at the user level should give them the ability to bypass this at the Teams application level (in theory). We haven't tested yet, but I plan to update this thread when we do and have results.