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PF-ITI's avatar
PF-ITI
Copper Contributor
Jun 01, 2021

Teams auto answering while in a call?

Hi,   I've been using Teams for something like the last year. Got it installed on my laptop, my Android smartphone and using a Jabra Evolve 75 on both device. Worked like a charm (mostly) for all t...
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matte1990's avatar
matte1990
Copper Contributor
Jul 09, 2021

PF-ITI I have several users experiencing the same issue and I can say that we checked the firmware for both Jabra Engage 65 and Jabra Evolve 75 (we have multiple headsets experiencing this), and while the settings differ between devices, the only auto answer option was actually an auto-reject instead.  I don't believe this is always a setting like seen in other threads.  This seems like it may be isolated to people using Teams on their PC and mobile for work.  I don't have much to confirm at this time, but people are still having this same issue you were having.

  • vmetairie's avatar
    vmetairie
    Copper Contributor
    Jul 13, 2021
    Hi, I disable bluetooth on my mobile and the problem disapear. I'll try with another mobile to check if it's due to my android for work version.
    • matte1990's avatar
      matte1990
      Copper Contributor
      Jul 13, 2021

      vmetairie 

      Unfortunately, the users need to be connected both by phone and PC, but I had a similar thought as I have seen this mentioned in other threads about this topic.

       

      Thanks!

      • vmetairie's avatar
        vmetairie
        Copper Contributor
        Jul 30, 2021
        Another solution is to disable Teams notifications on phone.

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