Forum Discussion

reditguy's avatar
reditguy
Iron Contributor
Nov 22, 2019

Teams as default for Outlook calls

Hi, I already posted 10 other Teams questions but I have one more.

 

For some users...when they go to their contact in Outlook and click on a number to dial, it opens Skype for Business to make the call and not Teams (the user is in Teams only and SFB is completely shut down).

I did change the settings under default apps for SIP and calls and such, but it didn't help.

 

One thing is some are on Outlook 1803/1809 and some are on 19xx

 

Any ideas?

 

outlook
teams
  • oliwer_sundgren's avatar
    oliwer_sundgren
    Steel Contributor
    Nov 23, 2019

    Hello there reditguy !
    Have you, in the team client, verified that the following setting is activated for the affected users? 

     

    Other than the above, verify that Teams is set as the default app in Windows for the "IM" protocol 

     

    Kind Regards
    Oliwer Sjöberg

     

    • Warren_Price's avatar
      Warren_Price
      Copper Contributor
      Jan 26, 2023

      oliwer_sundgren and reditguy did you ever get this fixed?  We are facing a similar problem where when you try to call a user using Teams from Outlook, it tries to dial the phone number and not the SIP Teams account resulting in an error as voice is not enabled in teams via a SBC.

       

      Anyone know how to default Outlook calling to Teams?

      • brif007's avatar
        brif007
        Copper Contributor
        Jan 27, 2023
        We have the same problem. And no solution. I was hoping to find an answer here too...
  • dabwa632's avatar
    dabwa632
    Copper Contributor
    Oct 31, 2023
    I noticed that the New Teams does not support Microsoft Telephony calling yet.

Resources