Forum Discussion

reditguy's avatar
reditguy
Iron Contributor
Nov 22, 2019

Teams as default for Outlook calls

Hi, I already posted 10 other Teams questions but I have one more.   For some users...when they go to their contact in Outlook and click on a number to dial, it opens Skype for Business to make the...
outlook
teams
Warren_Price's avatar
Warren_Price
Copper Contributor
Jan 26, 2023

oliwer_sundgren and reditguy did you ever get this fixed?  We are facing a similar problem where when you try to call a user using Teams from Outlook, it tries to dial the phone number and not the SIP Teams account resulting in an error as voice is not enabled in teams via a SBC.

 

Anyone know how to default Outlook calling to Teams?

brif007's avatar
brif007
Copper Contributor
Jan 27, 2023
We have the same problem. And no solution. I was hoping to find an answer here too...
  • toonenj's avatar
    toonenj
    Copper Contributor
    Jan 19, 2024

    I recently fixed this myself.

     

    I had to manually change the app for the "tel" protocol to the new Teams.

    • GCP-ABFE's avatar
      GCP-ABFE
      Copper Contributor
      Sep 03, 2024

      toonenj  can you let me know how you did this as I am experiencing the same issue? 

      • toonenj's avatar
        toonenj
        Copper Contributor
        Sep 03, 2024

        Type "protocol" into your Windows search.

        Select "Choose a default app for each protocol".

        Find the one called "tel".

        Change it to Teams.

        Another thing that might help is to reinstall old Teams and then upgrade from there.  Honestly it's real glitchy but somehow it's fixed for me now but it did stop working at some point after that fix.

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