Forum Discussion
Teams and Skype for Business co-existence
Thanks for the quick reply....do you mean something like anywhere365.io? Issue is our receptionists prefer desk phones as when they are running around the office and need to answer a phone quickly, they can do it faster from a desk phone than by logging into their PC (if its locked) and then answering.
So, we have the T48S and T48G Yealink phones with the expansion modules which work well with SFB, so again, if we keep them on SFB and move everyone else to Teams, they will be able to communicate/call/transfer with each other? How about the receptionists themselves? Will they need to continue using SFB even on their PCs or can they use Teams on their PCs and SFB on their desk phones? How will chat work? Note that only the receptionists have desk phones, all other users mostly use the SFB PC client for now.
Thanks
Hi,
what features are you missing on the Teams phones? Directory search?
I would expect that we hear some news around Ignite when we can see some improvement in this area.
As Linus pointed out you have two options if you want to keep your SfB/3PIP phones:
1. Move receptionists to TeamsOnly and use the gateway service MS provides for the 3PIP phones. There is a blog post showing what features are available in this scenario. And yes basic calling including transfer is possible. https://techcommunity.microsoft.com/t5/Skype-for-Business-Blog/Skype-for-Business-Certified-IP-Phones-with-Microsoft-Teams/ba-p/286073
2. Leave the receptionists in an SfB* mode with their SfB phones. If you keep them in an SfB* coexistence mode they will have SfB for Calling and Chat on their PC. Depending on the mode they can use collaboration with teams and create Teams meetings. More can be found here https://docs.microsoft.com/en-us/microsoftteams/upgrade-and-coexistence-of-skypeforbusiness-and-teams
I would start with option 1 and test your scenarios and see if it fits your requirements.
